We can help you

  • increase average ticket total.

  • inspire customer loyalty.

  • improve customer retention.

  • decrease customer defection.

  • improve average wallet spend.

The RBG Process|Our program is rooted in over 20 years of success. our approach »


1. Measure

First, we’ll deploy our mystery shoppers armed with our proprietary data-gathering techniques to establish baselines for frontline employee behaviors that are impacting your experience.

2. Analyze

Next, we’ll take that data and create a roadmap aimed at improving your customer experience in a meaningful and substantive way. This is a tailored, experience-improvement plan, created just for you.

3. Deploy

Equipped with our experience improvement gameplan, you’ll have all the tools you need to implement these changes on the frontline, at the forefront of the customer experience.

4. Results + Repeat

Paying close attention to your dashboard, you’ll be able to see—virtually in real-time—how the process is working. And don’t forget about the most important metric of all: the bottom line.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

2014 Holiday Predictions

 Posted by Aaron

 November 14, 2014

The New CEO – The Future of Customer Experience

 Posted by Josh Stern

 October 6, 2014