We can help you

  • increase revenue.


The RBG Process|Our program is rooted in over 20 years of success. our approach »

1. Measure

First, we’ll deploy our mystery shoppers to establish baselines for behaviors that are impacting your customers’ experience.

2. Analyze

Next, we’ll create a road map designed to coach and train. This is a tailored improvement plan.

3. Deploy

With our GamePlan, you’ll have all the tools needed to implement these changes on the front-line and to begin coaching and training.

4. Results

Paying close attention to your dashboard, you’ll be able to see in real-time—how the process is working.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

The 9 Aliases of Mystery Shopping

 Posted by cassie

 August 21, 2015

Restaurant Server Playbook: 10 Tips for Success

 Posted by vanessa

 August 17, 2015

Building a Powerful Mystery Shopping Program

 Posted by Aaron

 August 16, 2015