We can help you

  • increase revenue.

  • engage your employees.

  • delight your customers.

  • increase average ticket total.

  • decrease turnover.

  • increase sales conversions.


The RBG Process|Our program is rooted in over 20 years of success. our approach »

1. Measure

First, we’ll deploy our mystery shoppers to establish baselines for behaviors that are impacting your customers’ experience.

2. Analyze

Next, we’ll create a road map designed to coach and train. This is a tailored improvement plan.

3. Deploy

With our GamePlan, you’ll have all the tools needed to implement these changes on the front-line and to begin coaching and training.

4. Results

Paying close attention to your dashboard, you’ll be able to see in real-time—how the process is working.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

How to Be a Confidential Mystery Shopper

 Posted by cassie

 October 15, 2015

7 Ways Mystery Shopping Can Improve Your Business

 Posted by Aaron

 October 13, 2015

The Best Apps and Resources for Mystery Shoppers

 Posted by cassie

 October 13, 2015