RBG

We’re Reality Based Group. Evolving Customer Experience.

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We can help you

  • increase average ticket total.

  • inspire customer loyalty.

  • improve customer retention.

  • decrease customer defection.

  • improve average wallet spend.

The RBG Process|Our program is rooted in over 20 years of success. our approach »

 

1. Measure

First, we’ll deploy our mystery shoppers armed with our proprietary data-gathering techniques to establish baselines for frontline employee behaviors that are impacting your experience.

2. Analyze

Next, we’ll take that data and create a roadmap aimed at improving your customer experience in a meaningful and substantive way. This is a tailored, experience-improvement plan, created just for you.

3. Deploy

Equipped with our experience improvement gameplan, you’ll have all the tools you need to implement these changes on the frontline, at the forefront of the customer experience.

4. Results + Repeat

Paying close attention to your dashboard, you’ll be able to see—virtually in real-time—how the process is working. And don’t forget about the most important metric of all: the bottom line.

Featured Clients|A selection of some of our wonderful clients. Case studies »

 
RBG on Twitter

RBG releases new dynamic reporting system. User based custom reporting, the first of its kind!

     

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
What’s happening at your locations?

 Posted by Josh Stern

 February 27, 2014

Seeing is Believing

 Posted by Josh Stern

 February 27, 2014

Achieving Great Service

 Posted by Josh Stern

 February 27, 2014