We can help you

  • increase average ticket total.

  • inspire customer loyalty.

  • improve customer retention.

  • decrease customer defection.

  • improve average wallet spend.


The RBG Process|Our program is rooted in over 20 years of success. our approach »

1. Measure

First, we’ll deploy our mystery shoppers to establish baselines for behaviors that are impacting your customers’ experience.

2. Analyze

Next, we’ll create a road map designed to coach and train. This is a tailored improvement plan.

3. Deploy

With our GamePlan, you’ll have all the tools needed to implement these changes on the front-line and to begin coaching and training.

4. Results

Paying close attention to your dashboard, you’ll be able to see in real-time—how the process is working.

Featured Clients|A selection of some of our wonderful clients. Case studies »

RBG on Twitter

Congratulations to our partner of 15 yrs, @texasroadhouse for being named America’s favorite full-service restaurant! http://t.co/2WEIcSAixC


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

An Awakening: The Rise of Mystery Shopping Companies

 Posted by Aaron

 June 30, 2015

Phone Secret Shopping

 Posted by Aaron

 June 16, 2015

Overview: Restaurant Mystery Shops

 Posted by Aaron

 June 13, 2015