First, we’ll deploy our mystery shoppers to establish baselines for behaviors that are impacting your customers’ experience.
Next, we’ll create a road map designed to coach and train. This is a tailored improvement plan.
With our GamePlan, you’ll have all the tools needed to implement these changes on the front-line and to begin coaching and training.
Paying close attention to your dashboard, you’ll be able to see in real-time—how the process is working.