We can help you

  • increase average ticket total.

  • inspire customer loyalty.

  • improve customer retention.

  • decrease customer defection.

  • improve average wallet spend.

The RBG Process|Our program is rooted in over 20 years of success. our approach »


1. Measure

First, we’ll deploy our mystery shoppers to establish baselines for front-line employee behaviors that are impacting your customers’ experience.

2. Analyze

Next, we’ll create a road map designed to coach and train. This is a tailored, experience-improvement plan, created just for you.

3. Deploy

With our Game plan, you’ll have all the tools needed to implement these changes on the front-line.

4. Results

Paying close attention to your dashboard, you’ll be able to see in real-time—how the process is working. And don’t forget about the most important metric of all: the bottom line.

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

Grocery Fun: Grocery Store Mystery Shopping

 Posted by Aaron

 April 27, 2015

Be Our Guest: Hotel Mystery Shopping

 Posted by Aaron

 April 27, 2015

What Companies Want to Change… For You!

 Posted by rae

 April 13, 2015