We’re Reality Based Group. Evolving Customer Experience.



Some call them mystery shoppers. We call them evaluators, and we’ve got the best in the biz.

Current Evaluators

If you are already an evaluator on the Reality Based Group online system, please log in. (Note – you may already be an evaluator for the company, but if the company has recently converted to the online Mystery shopping software, you must sign up online here).

New Evaluators?

If you would like to sign up for a NEW ACCOUNT on the Reality Based Group (formerly GameFilm Consultants) online system, or if you’re not sure if you have an account on our online system, please enter your email account below and we will search to see if you have an account (only one account per email address).

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Featured Clients|A selection of some of our wonderful clients. Case studies »

RBG on Twitter

Looking to create a better customer experience? Here are some tips on how to implement proactive customer support:https://t.co/n3LNEYtFmR


Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

What’s happening at your locations?

 Posted by Josh Stern

 February 27, 2014

Seeing is Believing

 Posted by Josh Stern

 February 27, 2014

Achieving Great Service

 Posted by Josh Stern

 February 27, 2014