Solutions

GameFilm® Video Mystery Shopping Program

We founded video mystery shopping 23 years ago and we have only gotten better at it since. Our program…

Increases revenue
Increases profit margins
Increases customer loyalty
Increases customer satisfaction

Just as high-level athletes use game film to improve their performance, your customer service can benefit from a similar approach using video mystery shopping. Because seriously, is there a better way to grade your employees’ performance than to watch it yourself? We certainly don’t think so, and that’s why we offer GameFilm, the world’s first video mystery shopping program.

Featured on media outlets such as The New York Times and Good Morning America, the debut of GameFilm represented a true milestone in mystery shopping and customer experience history. It changed the “game,” so-to-speak, and it continues to do so today, which is why we complete thousands of  video mystery shops every month.

Watch the action unfold.

Working with your team, Reality Based Group will create a scorecard based on your customer experience objectives. This scorecard serves as the baseline for what’s measured on every film and throughout your organization. GameFilm videos are available through streaming, and supported by full reporting capabilities from your online dashboard. See how your employees improve over time, and make adjustments that drive revenue.

The GameFilm process is a start-to-finish training program. Our video mystery shoppers are highly-trained professionals, not independent contractors, and their goal is to equip you with the highest quality film possible. Additionally, you will receive customized playbooks on how to consistently coach to the film, online access at every level to view your videos, and reporting statistics to measure results. It truly is the number one video mystery shopping program in the world. Results are delivered on the same online dashboard as your other Reality Based products.

GameFilm Features

• GameFilm reality-based training films
• Customized scorecard
• Customized playbooks on how to coach and train with GameFilm
• Online dashboard and scoreboard for reporting and trending
• Full support from Reality Based Group to ensure success of the program

Some of the largest brands in the world have partnered with RBG.

Mystery Shopping Companies

Results speak louder than words.

We could go on and on about the benefits of a training program like GameFilm, but at this point, it might be best to let the results do the talking. Check out our case studies to learn how the most important training tool on the planet has helped companies just like yours grow by thousands—and in some cases, millions—of dollars by putting focus on customer experience.

Get In Touch With Us »

Featured Clients|A selection of some of our wonderful clients. Case studies »

Real Talk |News, thoughts, and musings on the evolution of Customer Experience. All news »

 
Be Our Guest: Hotel Mystery Shopping

 Posted by Aaron

 April 27, 2015

What Companies Want to Change… For You!

 Posted by rae

 April 13, 2015

Why Companies Secret Shop

 Posted by rae

 March 30, 2015