Undefeated CX
1: Design
2. Evaluate
3. Report
4. Coach
Our Process
There’s a reason those at the top of their industry team up with RBG.
It’s because our process, our technology, and our data are second-to-none. We think differently. We ask tough questions. We tell you what you don’t want to hear.
UNDEFEATED CX transforms behaviors into actionable data points used to reevaluate, retool, optimize for training, and, most importantly, improve your ROI.
Here is a snapshot of our suite of products used to solve any CX problem you have—including those you don’t even know you have.
CX Products
GameFilm®
Film doesn’t lie. As the pioneers of mystery video shopping, we know the power of video. With GameFilm® for Business, your company is provided with video powered by customer perspectives in order to better data and in turn, better CX.
Mystery Shopping
Our mystery shopping programs allow you access to simple, objective observations of your staff and operations—through the lens of professional, undercover shoppers. We have highly effective and customized video, online, written, and phone programs specifically curated for your specific CX needs.
Virtual Reality
Virtual Reality Training is a cutting-edge, first-person, interactive program that gamifies customer service training for you while giving your team an invaluable advantage. Acting as more than just a training tool—VRT can provide an experiential experience transporting anyone into your retail space.
Training
We create customized training programs focused on one thing—results. Gamified Training reinvents the typically boring training process with an engaging, game design to keep your employees engaged, interested, and entertained. Our coaching programs at RBG are just as inventive and engaging—with 1 on 1 live coaching sessions, as well as digital coaching sessions to walk you through each step of our process.
Audits
Understanding how business is performing is essential—but it’s only half of the equation. In order to have a real competitive advantage, you must first know your competition. After that—nothing will keep you better informed than our competitive web and retail analysis program when it comes to your competitor’s behaviors and prices
Client Partners
Case
Studies
Unbeatable ROI
Our curious, custom and incomparable approach to CX renders extraordinary results for our clients. The numbers speak for themselves.
Our Why
Mission
To deliver ever-evolving “reality-based” improvement programs that generate world-class customer experiences.
Vision
To reside at the top of every company leader's mind when it comes to improving their customers' experience.
Values
- Accountability
- Continuous Improvement
- Empowerment
- Integrity
- Teamwork
Press/
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