Undefeated CX
1: Design
2. Evaluate
3. Report
4. Coach
Our Process
There’s a reason those at the top of their industry team up with RBG.
It’s because our process, our technology, and our data are second-to-none. We think differently. We ask tough questions. We tell you what you don’t want to hear.
UNDEFEATED CX transforms behaviors into actionable data points used to reevaluate, retool, optimize for training, and, most importantly, improve your ROI.
Here is a snapshot of our suite of products used to solve any CX problem you have—including those you don’t even know you have.
CX Products
GameFilm®
Film doesn’t lie. As the pioneers of mystery video shopping, we know the power of video. With GameFilm® for Business, your company is provided with video powered by customer perspectives in order to better data and in turn, better CX.
Client Partners
Case
Studies
Unbeatable ROI
Our curious, custom and incomparable approach to CX renders extraordinary results for our clients. The numbers speak for themselves.
Our Why
Mission
To deliver ever-evolving “reality-based” improvement programs that generate world-class customer experiences.
Vision
To reside at the top of every company leader's mind when it comes to improving their customers' experience.
Values
- Accountability
- Continuous Improvement
- Empowerment
- Integrity
- Teamwork
Press/
Blog
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